I charge a $400 non-refundable design fee for all custom orders, which will be applied toward the final purchase. This initial phase includes a consultation meeting and 1-2 rounds of design ideas/mock-ups. At the end of this phase, I will collect a 60% payment (which includes the $400 design fee) based on the estimate provided for the final piece of jewelry. With this payment, the client agrees to let me begin production of the custom piece.
All custom pieces designed or handmade by Mallory Shelter Jewelry require an approval of an estimate given, and a 60% deposit. With this payment, the client agrees to let production of the custom piece begin. The remaining balance will be charged upon completion of the piece and approval from the client. Written approval of receipt and satisfaction will be required upon receiving the piece. Jewelry will be shipped after receiving the final balance.
For an order cancelation after production begins, the client agrees that they are responsible for any non-recoverable costs for the piece, as well as the $400 design fee.
Custom-designed pieces are non-returnable.
If a client would like to use a pre-owned stone, they must first fill out our stone intake form, send photos of the stones (or schedule an in-person meeting with Mallory), and provide detailed information about stone type, carat weight, any certifications (GIA, etc) and current mounting. Stone requests are approved on a case by case basis, and an additional fee will be charged (price determined with client depending on the stone).
The client agrees that there is reasonable risk involved in removing stones from mountings and resetting stones. It is the responsibility of Mallory Shelter Jewelry to assess any risk regarding your stone, and advise the client on any foreseeable issues before moving forward with stone resetting. By providing consent for Mallory Shelter Jewelry to reset a pre-existing gemstone, the customer holds harmless Mallory Shelter Jewelry against any stone damage due to stone flaws or existing stone cracks, chipping, flaws, or inclusions.
If a client chooses to use their own stones and ships them directly to Mallory Shelter Jewelry, the customer will select its own shipping carrier, negotiate rates, shipping terms, and remit payment directly to the shipping provider. The customer will be encouraged to purchase shipping insurance, and understands that Mallory Shelter Jewelry will not purchase shipping insurance on the customer's behalf. The customer assumes all liability associated with this shipment, and hereby holds harmless Mallory Shelter Jewelry and all of their deemed agents against any claims for loss or damage. Any claims that need to be made for lost or damaged shipments will by the customer's responsibility.
At the discretion of Mallory Shelter Jewelry, a custom piece will be repaired or replaced if any manufacturer defects are found in the first 12 months from the date of the purchase. Normal wear and tear and customer abuse is not covered under warranty.
It is the customer's responsibility to provide an accurate ring size prior to production. Pieces will be resized on a case-by-case basis, and come with a flat resizing fee of $50 [platinum pieces require a $110 resizing fee]. Pieces such as eternity bands, intricate settings, or pieces featuring certain gemstones cannot be resized. Please allow 1-2 weeks for resizing.