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ORDERING & TERMS

SHIPPING

Due to the handmade nature of the jewelry, please allow 2-3 weeks before your item is shipped. Once your item is shipped, you will receive a shipping confirmation email with tracking information. If stock availability has changed, you will be notified via email with an approximate restocking date. 

RETURNS & EXCHANGES

If you are not fully satisfied with your jewelry purchase, please email hi@malloryshelterjewelry.com within 14 days of receiving the item to authorize a return or exchange. The item must be returned unworn and in its original packaging. Custom made pieces and special orders are non-refundable. Rings that are in need of resizing will be charged a $25 resizing fee. Gifts can be returned for store credit only. Once the item is received, a full refund will be issued or an exchange will be processed. Shipping charges will not be refunded, and buyer is responsible for return shipping costs. 

REPAIRS

We stand by the quality and craftmanship of our jewelry. Any piece of Mallory Shelter Jewelry that is defective or has broken within six months of purchase will be repaired at no cost. For any other circumstances, a $20.000 repair fee will be applied. The customer is responsible for return shipping costs. 

JEWELRY CARE

Each piece of Mallory Shelter Jewelry is handcrafted and delicate. Please use the appropriate care to make sure your jewelry lasts for a long time. 

  • The majority of pieces can be cleaned with a polishing cloth or gentle jewelry cleaner. Sterling silver and some 14K gold fill pieces will tarnish over time with normal wear, and can be cleaned using the above methods. 
  • When not being worn, keep your jewelry in a clean dry place, like a cotton bag or jewelry pouch.
  • Never let your jewelry come into contact with cosmetics, body lotions, perfumes, water or chlorine. 

MATERIALS

We strive to use the highest quality materials, including 14K gold fill, sterling silver, rose gold fill, 14k gold, vermeil and precious gemstones. Please allow for slight variations in color, cut, size and shape for gemstone pieces. 

CUSTOM ORDERS

Custom orders are available, and you can begin the process by emailing hi@malloryshelterjewelry.com with more information about the piece you are looking for. Certain orders may require a 50% deposit to cover material costs. 

PRIVACY

We will not sell or share your information with third parties. All transactions on this website will remain confidential, and your credit card and personal information is never shared. 

COPYRIGHT

The content of this site is the sole property of Mallory Shelter Jewelry. Images may not be used without written consent.